Privacy Policy

Our Privacy Policy

Shiny Homes (“we,” “our,” or “us”) is a custom home-building company based in Keller, Texas, offering services such as new construction, private financing, architectural planning, project management, and custom floor plans through our website at https://shinyhomes.net/. To deliver our services and operate our website, we collect various types of personal and non-personal information from visitors and account holders, including contact details submitted via our contact forms and career applications, financial details for private financing inquiries, and technical data collected automatically through cookies and web analytics. We use this information to process requests, communicate with you, improve our services, personalize your experience, and comply with legal obligations. We do not sell your personal data; however, we may share it with trusted service providers, partners, and governmental authorities as necessary to fulfill the purposes described in this Policy. We implement reasonable security measures to protect your information, retain data only as long as necessary, and provide you with options to access, correct, or delete your personal information. By using our services, you consent to the data practices described below.

Core Values

1. Introduction

Shiny Homes is committed to protecting the privacy of visitors to our website and users of our services. Our Privacy Policy explains:

  • What information we collect when you visit https://shinyhomes.net/ or interact with our services.

  • How we use and share that information.

  • Your choices and rights regarding your personal information.

  • How we protect your data.

This Policy applies to all information collected by Shiny Homes, whether through our website, mobile interfaces, email communications, or any other means. By accessing or using our Services, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Contact Information: When you fill out a contact form or schedule a consultation on our website, we collect your name, email address, phone number, and any additional details you provide to respond to your inquiry.

  • Account Registration Details: If you create an account via our Self-Care Portal (e.g., homeowner or staff login), we collect your name, email address, password (encrypted), and any profile information you choose to submit.

  • Career Application Materials: When you apply for a position through our Careers page, we collect your resume, cover letter, contact details, and any other application-specific information you provide.

  • Financial Information: For private financing inquiries, you may submit financial details such as income, credit history, and related documentation. We use this information solely to evaluate and process your financing requests.

  • Communication Content: Any messages, feedback, or other content you transmit through email, support tickets, or online feedback forms.

2.2 Information Collected Automatically

  • Usage Data: We automatically collect information about your interactions with our website, including pages viewed, links clicked, and other navigational data. This helps us understand how our site is used and how we can improve it.

  • Device and Technical Data: We collect information such as IP address, browser type and version, operating system, device identifiers, and language preferences. This data assists us in diagnosing technical issues and enhancing website performance.

  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to track website usage and preferences. Cookies allow us to remember your choices, understand site traffic patterns, and provide a more personalized experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: We use your contact details and preferences to fulfill requests such as consultations for new construction or architectural planning, process account logins, facilitate career application processes, and handle private financing inquiries.

  • To Communicate with You: We may use your email address, phone number, or mailing address to send service-related announcements, respond to inquiries, confirm appointments, or provide you with updates and promotional materials. You can opt out of marketing communications at any time.

  • To Personalize User Experience: We analyze usage data and preferences to tailor content, offers, and services specific to your interests—such as recommending relevant services like custom home building, project management, or private financing options.

  • To Maintain Account Security: When you register or log in, we verify your credentials, monitor for unauthorized access, and keep logs of account activity to detect potential security threats.

  • To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, court orders, or legal processes—or to detect, investigate, and prevent fraudulent or illegal activities.

  • To Protect Our Legal Rights: We may use or disclose your information as necessary to establish, exercise, or defend our legal rights—including enforcing our Terms of Use or other policies.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information when you interact with our website. Cookies help us:

  • Understand site traffic and usage trends.

  • Maintain your session and remember preferences.

  • Customize content and advertising.

  • Analyze the effectiveness of our marketing campaigns.

Types of Cookies We Use:

  1. Essential Cookies: Necessary for basic site functionality—e.g., maintaining your logged-in session.

  2. Performance/Analytics Cookies: Help us understand how visitors use our site by collecting anonymous usage data, such as pages visited and time spent on pages.

  3. Functional Cookies: Enable enhanced functionality—e.g., remembering preferences like language selection or region.

  4. Advertising/Targeting Cookies: Used by third-party partners to serve advertisements relevant to your interests and measure ad performance.

Managing Cookies: You can typically control cookies through your browser settings—e.g., blocking or deleting cookies. However, disabling certain cookies may affect your ability to access some features on our site.

5. Third-Party Services and Links

  • Third-Party Service Providers: We may share your personal information with third-party vendors and service providers who perform functions on our behalf—e.g., website hosting, data analytics, email communications, payment processing, and customer support. These providers are contractually obligated to protect your information and only use it for the purposes we specify.

  • Social Media and Advertising Partners: We work with platforms such as Facebook, Instagram, and Google to deliver targeted ads and measure campaign performance. These third parties may place cookies or use web beacons to collect information about your browsing activities across multiple websites and services.

  • External Links: Our website may contain links to other websites not operated by Shiny Homes. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

6. Sharing Your Information

We do not sell your personal information to third parties for advertising or marketing purposes. We may share your information in the following circumstances:

6.1 With Service Providers and Business Partners

  • Service Providers: We share data with vendors who help us operate our business (e.g., IT services, payment processors, email service providers, analytics platforms).

  • Business Partners: If you request services that involve external partners—such as lenders for private financing—we may share relevant data to facilitate your request.

6.2 With Legal Authorities

  • Legal Requirements: We may disclose personal information if required by law, regulation, or legal process (e.g., court orders, subpoenas) or when we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, or respond to claims of infringement.

6.3 In Connection with Business Transfers

  • Business Transactions: If Shiny Homes is involved in a merger, acquisition, sale, or other corporate reorganization, your information may be transferred as part of that transaction. You will be notified via prominent notice on our website or by other means before your personal data is transferred and becomes subject to a different privacy policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements and policies. Specifically:

  • Contact Form Data: Retained for up to 3 years to facilitate ongoing communications, unless you request deletion sooner.

  • Account Information: Retained for as long as your account is active and for a reasonable period afterward for audit and legal compliance.

  • Career Application Materials: Retained for up to 1 year to consider future openings, unless you request earlier deletion.

  • Financial and Transaction Data: Retained for a minimum of 7 years to comply with federal and state recordkeeping requirements for financial transactions.

  • Site Analytics and Log Data: Aggregated and anonymized data is retained indefinitely; identifiable logs are retained for 24 months.

After the retention period ends, we securely delete or anonymize your data.

8. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: We use SSL/TLS encryption to secure data transmitted between your browser and our servers.

  • Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.

  • Regular Audits: Periodic reviews of our data storage and processing activities to ensure compliance with internal policies and applicable laws.

  • Employee Training: Our staff receives training on data privacy and security best practices to minimize risk of breaches.

Despite these efforts, no security system is impenetrable. We cannot guarantee absolute security; however, we will notify you promptly if we become aware of any breach affecting your personal information.

9. Children’s Privacy

Our Services are not directed to or intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If we learn that we have collected such information without valid consent, we will take steps to delete it as soon as possible. If you believe we have inadvertently collected personal data from a child under 16, please contact us at info@shinyhomes.net.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

10.1 Access and Correction

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: If any information is inaccurate or incomplete, you may request updates or corrections.

10.2 Deletion and Restriction

  • Deletion (“Right to be Forgotten”): You may request deletion of your personal data, subject to certain exceptions (e.g., data required to fulfill contractual or legal obligations).

  • Restriction: You may request restriction of processing your data in certain circumstances, such as if you contest its accuracy.

10.3 Portability

  • Data Portability: You may request a machine-readable copy of the personal data you provided to us, if technically feasible.

10.4 Opt-Out and Consent Withdrawal

  • Marketing Communications: You can opt out of receiving promotional emails or texts by following the unsubscribe instructions in those communications.

  • Cookies and Tracking: You can manage or disable cookies through your browser settings; please note this may affect your experience on our site.

10.5 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. Responses to requests will be provided in accordance with applicable law and our internal policies.

To make any request concerning your personal data, please contact us at:

Email: info@shinyhomes.net
Mailing Address:
Shiny Homes
360 Rufe Snow Dr, Suite 400
Keller, TX 76248

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. When we do, we will:

  1. Post the new policy on our website with a revised “Effective Date.”

  2. Notify you of significant changes via email or a notice on our homepage if applicable.

Your continued use of our Services following the posting of an updated policy constitutes acceptance of those changes.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out:

We will respond to your request or inquiry within a reasonable timeframe and in accordance with applicable law.